The perfect combination of Fun and Professionalism! Guests are happy, and our staff is like family.Wilderness Aware Rafting, est. in 1976, is a premier rafting outfitter. Prioritizing quality, safety, and fun, we strive to be the best in every way! We value our staff and have a close-knit team where you will feel supported and encouraged to grow your skills, and appreciated for your hard work. Our guests are happy, and we truly enjoy sharing the extraordinary outdoors we get to call home. We specialize in multi-day rafting and camping adventures, as well as having a diversity of rivers to share with our guests, and for our staff to enjoy as well!We are seeking Customer Service Representatives to join our team! You will serve as a professional customer service and public relations representative, cashier and assistant, both on the phone and at the front desk. Uses advanced sales skills that convert leads into confirmed bookings. Is a member of a growing company, and therefore open to change with an emphasis on quality service and teamwork.Please apply on our website: www.inaraft.com/teamFeel free to call our office at: (719) 395-2112Responsibilities:• Learns and uses the reservation program competently.• Develop and maintain a knowledge base of the various products and services.• Welcome guests to our facility, provide pre-trip process briefing and answer questions.• Actively sell retail items and photos.• Retrieves and answers email and phone messages, respond to inquiries in a professional and timely manner.• Keep retail well stocked and tidy throughout the day. Restock as necessary and keep inventory up to date.• Manage alerts, prospects, abandoned reservations, and will advise reservations.• Enter liability releases into the computer.• Daily cleaning duties.• Performs other duties as assigned.Qualifications:• Previous experience in customer service, sales, or other related fields preferred, but not required.• Dependable, punctual, has mature judgement, and takes initiative.• Competent working with computers and basic programs.• Proficient typing skills.• Ability to build rapport with clients. Must be outgoing and constantly striving to make the guest experience memorable & pleasant.• Ability to prioritize and multitask, as well as maintain focus in a busy work environment.• Positive and professional demeanor, cooperative, enthusiastic, and flexible interacting with guests and co-workers.• Team player that maintains a good sense of humor.• Excellent written and verbal communication skills.Schedule:• 40 hours/week average. We are looking for full-time office staff, with a flexible range of start dates (as early as April 1st, as late as June 1st). • 10 hr shifts available for a 4-day work week, and a regular 5-day work week as well. Office hours are from 7am – 7pm daily during the rafting season.• End date can range from mid-August, to early September, depending on your availability.Benefits:• Free rafting for you and accompanying friend or family.Tobacco-Free Policy: Wilderness Aware is a tobacco free company. Smoking is not permitted on Wilderness Aware property, in any Wilderness Aware vehicle or in the presence of guests. The use of chewing tobacco is also prohibited.Drug Free Workplace Policy: Wilderness Aware has adopted a zero tolerance, drug free workplace policy. As a condition of employment, every employee agrees to abide by the terms of the policy.

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